Privacy policy

This Privacy Policy is intended to inform you — in a clear and accessible way — about how your data is handled when using our services.

This Privacy Policy describes how Gerhau Wholesale B.V. ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from supertorch.com (the "Site") or otherwise communicate with us (collectively, the "Services"). "You" and "your" means any user of the Services, whether a customer, visitor, or another individual whose data we collect under this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory updates. Changes will be posted on this page with a revised "Last updated" date.

How We Collect and Use Your Personal Information

Over the past 12 months, we have collected personal information from various sources, depending on how you interact with us. This includes:

  • Communicating with you

  • Providing or improving the Services

  • Fulfilling legal obligations

  • Enforcing applicable terms

  • Protecting our rights and yours

What Personal Information We Collect

1. Information You Provide Directly:

  • Contact details: name, address, phone number, email

  • Order info: billing/shipping addresses, payment confirmation, etc.

  • Account info: username, password, security questions

  • Customer support messages

Some features require you to share this information. If you choose not to, you may be unable to use those features.

2. Information We Automatically Collect (Usage Data):

Using cookies and similar technologies, we collect:

  • Device type and browser

  • IP address

  • How you interact with the Site

  • Time of visit and usage behavior

3. Information from Third Parties:

  • Shopify (store platform)

  • Payment processors (e.g., Stripe, PayPal)

  • Advertising and analytics providers

How We Use Your Personal Information

  • To Provide Services: order processing, account management, shipping, returns, etc.

  • Marketing & Advertising: promotional emails, tailored ads (based on legitimate interests per Art. 6(1)(f) GDPR for EEA residents)

  • Fraud Prevention & Security: to protect accounts and systems (Art. 6(1)(f) GDPR)

  • Customer Support & Service Improvement

Cookies

We use cookies to operate and enhance our Site. Details about Shopify-related cookies can be found at:
👉 Shopify Cookie Policy

You can control cookies via your browser, but disabling them may limit functionality.
We respect the Global Privacy Control (GPC) signal to allow users to opt out of tracking.

How We Disclose Personal Information

We may share your data with:

Category Recipients
Identifiers Vendors, payment processors, customer support tools
Commercial data Marketing/analytics partners
Usage data Advertising networks, analytics providers
Geolocation Hosting and infrastructure providers

 

We do not sell or share sensitive data without your explicit consent.

Sale and Sharing for Marketing Purposes

Over the past 12 months, we have "sold" or "shared" data (as defined by privacy law) for marketing. Categories include:

  • Name, email, phone

  • Purchase history

  • Website usage data

Third-Party Links

Our Site may link to third-party websites. We are not responsible for their content or privacy practices. Review their policies separately.

Children's Data

The Services are not intended for children under 13 years of age, or under the minimum legal age in your jurisdiction.
We do not knowingly collect personal data from children.
If you believe your child has provided us with information, please contact us for deletion.

Security & Data Retention

While we use reasonable security measures, no method is 100% secure. Do not send sensitive info over unsecured channels.

We retain your data as long as necessary to:

  • Maintain your account

  • Fulfill services

  • Meet legal requirements

  • Resolve disputes

Your Rights

Depending on where you live, your rights may include:

  • Access / Know what personal data we hold

  • Delete your data

  • Correct inaccurate data

  • Data portability

  • Opt-out of sale/sharing/targeted advertising

  • Restrict processing

  • Withdraw consent

  • Appeal decisions

  • Unsubscribe from marketing communications

You may exercise your rights via the Site or by contacting us (details below).
We may verify your identity before fulfilling certain requests. Authorized agents may act on your behalf with proof.

Complaints

Contact us first with concerns. If unsatisfied, you may:

  • File a complaint with your local data protection authority

  • Appeal our response via the contact information below

International Users

We may store or process your data outside your country of residence. When we transfer data out of Europe, we rely on legal mechanisms like the EU Standard Contractual Clauses.

Contact

SELLER INFORMATION
Company: Gerhau Wholesale B.V.
Address: Poortland 66, Amsterdam, 1046 BD, Netherlands
Email: info@supertorch.com

Gerhau Wholesale B.V. is the data controller of your personal information under this Privacy Policy.