Overview
Gerhau Wholesale BV is committed to ensuring your satisfaction with your purchase of Heider flashlights. Please read the following guidelines for returns and refunds.
14-Day Return Window:
If you are a consumer located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your item, without providing any reason. To exercise this right, please contact us at sales@gerhau.com.
Our extended policy also allows all customers (EU and non-EU) to return items within 14 days of purchase for a full refund, subject to the conditions below.
Eligibility for Returns
To be eligible for a return:
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The item must not have been used beyond what is necessary to determine its nature, characteristics, and functioning. Your Heider product must be in the same condition that you received it.
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It must be returned in its original packaging and include all accessories and manuals.
Non-Returnable Items
Certain items are non-returnable, including:
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Gift cards
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Downloadable software products
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Health and personal care items (for hygiene reasons)
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Hazardous materials, flammable liquids, or gases
Partial Refunds
Partial refunds may be issued if:
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The item shows signs of excessive use beyond normal inspection.
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The product is returned damaged or incomplete (not due to our error).
Refunds Process
Once we receive and inspect your return, we'll notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within several business days.
Late or Missing Refunds
If you haven't received your refund:
- Double-check your bank account.
- Contact your credit card company and bank.
- If still unresolved, email us at sales@gerhau.com.
Sale Items
Only regular-priced items are eligible for a refund. Sale or discounted items are non-refundable.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange your flashlight for the same item, please email us at sales@gerhau.com.
Gifts
If the item was marked as a gift when purchased and sent directly to you, you'll receive a gift credit upon return. If not, the refund will go to the original purchaser.
Shipping Returns
You are responsible for paying your own shipping costs for returns. Shipping costs are non-refundable.
Please return items to the address provided in our return confirmation email.
Need Help?
For questions related to refunds and returns, contact us at sales@gerhau.com.
Thank you for choosing Gerhau Wholesale BV.